Our ad agency was hacked and the hacker posted ads on Facebook ad accounts from our clients, resulting in more than $1 million spent on fraud advertising.
One client even got locked out because of the ads breaking Facebook Advertising Policies, which makes this issue even more complicated for us and the clients as well.
Additionally, the response from Facebook support team has been almost non-existent.
Facebook data was hacked and posted online on December 12th which probably led to hackers getting access to our accounts.
Is Facebook trying to hold you liable for the money spent on the fraudulent ads? If so, then you should seriously consider preemptively starting an action including moving for a declaratory judgment that you are not liable for the ads.
Dealing with Facebook customer service is often a difficult task. If you do not resolve the issue with the first contact with them, future contact results in nothing but computer-generated responses which do not address your issues.
You don't want to sue them -- that will cost you a fortune, take many years, and you won't win. You can however retain a lawyer to advocate for you.
In my experience, someone from Facebook will respond to a communication on a lawyer's stationary. That response will come from someone at Facebook who has the ability to research the issue and the authority to take action if warranted.
This post is provided for general informational purposes only and is not intended to be legal advice specific to you. This general information is not a substitute for the advice of an attorney in your jurisdiction. The attorney client relationship is not established by this post.
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