While I was out of the office for an injury. A staff member contacted a client and thought the phone was hung up but it did not disconnect and the staff member made the comment that if the professional was not out at the casino drinking all the time she may be able to come to work. the result as I was informed is that the client contacted the staff supervisor and the CEO of the agency as well as my supervisor was informed the client was questioning my skills, professionalism and ability to treat them for their issues. No one in the agency officially notified me of this situation. however, i am very upset as i am a LCSW and this could have serious consequences for me. Plus the fact that i have no idea who this client was and was not informed of this incident by my employer. my understanding from word in the office is that the comment was recorded on the client voice mail.
Speak to your employer directly to ascertain who the staff member and client were to ameliorate any fallout from this incident. Without knowing the client and the damages it seems premature and overly aggressive to be contemplating legal action at this juncture.
I think you would want to have the staffer who made the comment known. If you are AFSCME or other union, contact your shop steward. Generally, you would not have a right to that information. May be a good time to connect with your clients. The person who was offended may volunteer "didnt they tell you I contacted your ceo?" Or if a case was taken from you around that time it would certainly be a clue.
Big issue is what is in your personnel file. Whether or not you have a right to see it depends on the employment policy, unless you are civil service. You may want to contact a member of the Pennsylvania Assn for Justice who handles employment law issues--they give free consultations. NASW may also have some guidance.
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