so when i moved in i made several things clear, i was looking for a completely smoke free environment and good wifi. i was promised people didnt smoke in this multi unit building. however, after a a month then two months pass, its become very obvious management lied as i smell smoke drifting heavily multiple times a day. their wifi is so slow it barely loads Facebook(a struggle) and after sending in multiple respectful complaints, they posted a note threatening tenancy for everyone to see on my door the morning after my rent due date. ive always paid two days after my due date, on payday. theyve never said anything about it beforeyet now that ive made detailed complaints, listing tenants ive witnessed smoking, they are causing me problems. THERE IS A WRITTEN NO SMOKING POLICY MIND YOU. they have refused to confront the tenants, and they have not posted notices on their doors. ive kept a close eye and ear out. i have had other issues, such as short office hours in the building that conflict with work schedule, and we have to ask office clerks for mail, i had to have a phone outlet installed which is required in all living units by law. Anyways, as several other things were listed, i simply asked for a return of two months rent for the time these things escalated, and offered several solutions to help the issue of smoking. i delivered the letter to my landlord in the office on my way out to work, assured him rent would be paid tomorrow, as always , and then his attorney left a voicemail saying she wanted to discuss the matter with me on the phone. HOW DO I HANDLE THIS? she describes herself to work aggressively on her site.