On or about November 23, I was denied a bus ride by a Metro operator in Los Angeles because my small service dog was not in a crate. I advised her that service animals are not required to be in a crate but she disagreed and so I was not allowed to board. I filed a complaint with Metro and the CEO emailed me stating that my complaint was forwarded for investigation. I told them to preserve any evidence in the form of surveillance. I subsequently received a letter stating that they investigated but the results are “inconclusive.” I’m not sure what that means, but I want to know whether my situation constitutes a cause of action before I file a claim with them.
Sorry to hear. If your mental illness or similar qualified you to have a licensed service animal and it is not used for you to get around physically (eg. seeing eye dog), then it seems the crate may not violate the purpose of you having the dog with you. Also, you have to consider the damages, which would only be the time to wait for another ride. You may want to pay for a consultation with a CA attorney though.
There is no requirement that service animals be pit in a crate. You are correct. The ADA read in conjunction with its implementing regulation makes it clear that service animals should be allowed in public transportation. A violation of the ADA is also a violation of the UNRUH Act in California. You should not let them get away with this. A few more details needed.
I am an Attorney licensed in California and New York, and regularly handle legal matters of this sort. I work statewide, meaning your location in each state where I’m licensed doesn’t stop me from representing you. If you hire me, only then would an Attorney-Client relationship be formed. The answer provided here is based on the limited facts you have submitted. Actual documents, expanded facts, and local law knowledge are all necessary to provide a comprehensive and specific answer to your question(s). The opinion offered here is general information only and no client-attorney relationship is created by this response.
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