We viewed an apartment a few weeks ago and paid part of the security deposit and the application fee before being told we would have to wait a few days for the application checks to be carried out. Over those few days we found out that this apartment building was not the best to move into due to noise and neighbor issues.
The next day when the application checks came back all clear we advised the landlord that we would not be going ahead and that we would like the security deposit to be refunded. We were advised that this would not be refunded as this was used to hold the apartment, even though in all communication and on the initial reciept this money was detailed as a deposit. When we advised that we had looked into the issue and that deposits are returnable we were told that they would get back to us, since then we have not heard anything. What would be our options in this situation?