We moved in on 6/8/2009. The apartment had a lingering smell of cigarettes and stale air. We complained constantly. The smell penetrated everything we owned including furniture and clothing. They painted while we were in the apartment which caused migraines and sickness. Then they tried shampooing our carpets and using an ozone machine, which forced us to leave our apartment and take off of work. Nothing worked.
After move out, they are demaning that we pay them $295 for cleaning and shampooing the carpet. Can we file a complaint since they did nothing to help us with our condition - or what happens if we just do not pay it?