I am out of state. Needed a new HVAC system. I paid a deposit of a carrier unit. Co had been to home prior to measure etc. Installer obviously checked nothing and proceeded only to find inside unit could not fit. He did not even have a tape. He borrowed from the tenants who by then were angry. With tenants angry and back and forth they left to get a diff brand which is inferior. Tenants left without air middle of summer for two days. With smaller unit wires were too short so they bridged the system and informed me that I have to get a whip and that is my responsibility. There were no straps put on the condenser outside, they dented the inside unit forcing it in the closet, screws not put in and on and on. Can I have them remove their unit? I shut down the card. A sloppy install was done and this is a high ticket item that is supposed to last for years. The installation and maintenance is utmost in having the system last. As far at they are concerned they supplied a unit (I did want a Goodman). Can I have a diff co do the work that incorrect and missed and deduct it from the remaining balance if I have to keep this system. What recouse if unwilling to lower price?
This will depend on a few factors, mainly what the agreement states and what the opinion of another HVAC professional is regarding the install.
This is something you would want to speak with a construction law attorney about if you cannot get it resolved with the company which installed the unit.
The sales contract you signed should have terms and conditions on it. If you purchased a specific size and brand but they installed a smaller, inferior one, then at least the cost should be reduced. Talk to an attorney to see what your options are based on the contract you signed.
Any response provide is meant as a general view on the subject and is no way intended to be specific legal advice to any individual. Since I am limited to the information you provide, I cannot guarantee the accuracy of the answer. If you wish specific advice, you should hire and consult with an attorney of your choosing. This communication does not form an attorney client relationship.
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