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Online order never arrived.

Helena, MT |

I ordered something online about a month ago. I received a notice that the item shipped a day after I ordered it, however it still hasn’t reached me. I’ve tried contacting the company but I haven’t gotten a response. What can I do to get my item, or at least my money back?

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Attorney answers 2


Read the online company's terms of service. That's your contract, and that governs the parties respective rights and remedies. It should spell out how disputes are resolved, how are where you can take action, whether you have to mediate or arbitrate or give them notice and chance to sure before suing, etc. etc.

It could be that hiring a lawyer to contact them will get a response and/or a refund. It could be this is an Asian company that you'll never hear from again.

Avvo doesn't pay us for these responses, and I'm not your lawyer just because I answer this question or respond to any follow-up comments. If you want to hire me, please contact me. Otherwise, please don't expect a further response. We need an actual written agreement to form an attorney-client relationship. I'm only licensed in CA and you shouldn't rely on this answer, since each state has different laws, each situation is fact specific, and it's impossible to evaluate a legal problem without a comprehensive consultation and review of all the facts and documents at issue.


If you paid by credit card, you may be able to recover your payment if you contest the amount owed with the card company. Review your contract terms with the card company.

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