Public Defenders are often very good attorneys that know the law. Unfortunately, they are often so overworked and overwhelmed that things like this may happen. If you need someone that has more time to listen to you, walk you through the process and explain the nuances of the law-you need a private attorney. Further, it is rare for a Judge to remove a public defender for another public defender.
You should make an appointment and talk with your lawyer about your concerns. If he does not address them to your satisfaction, ask if you can get a different lawyer. If you can do so easily, he will tell you. Public Defenders do not want clients who are unsatisfied any more than private lawyers.
As Mr. Doyle said, they are overworked. They get good results, but client (and family) communication often suffers.
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