These quality problems with the supplies (subcutaneous infusion sets) have persisted over at least two years. She has documented the problems with the sets and tried patiently and in a business-like manner to work with the customer service department of the manufacturer. In the past, they have sent her replacement sets, however, many of the replacement sets have also been faulty. She recently called and asked to exchange her remaining sets for another type that the company manufactures. The company rep refused, citing their 30 day replacement policy. They now refuse to replace any more sets and will no longer deal with her. The high blood sugars and ketoacidosis as well as the physical and emotional stress are very damaging to the body. I would like to know if she has any recourse
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