The IRS is the place to go to get this resolved. Contact them again but you'll have to be patient. There is substantial confusion regarding how to handle the issue at a policy level. You may also want to contact the Taxpayer Advocate in your area. They're an independent part of the IRS that can assist taxpayers with these types of issues - google to get the phone number in your area.
Evan A. Nielsen is licensed to practice law in California and handles federal tax matters throughout the U.S. The information provided here is for educational purposes only and is not intended as legal advice for a particular matter. This response does not create any attorney-client relationship with the author. For specific advice about your particular situation, please consult an attorney.
This may be preparer fraud. It is a very hot topic right know with the IRS. I would suggest contacting the IRS regarding the possible fraud. More than likely if this is happening to you it is happening to others she prepared returns for. Here is a link to the IRS Fraud web-site. http://www.irs.gov/Individuals/How-Do-You-Report-Suspected-Tax-Fraud-Activity%3F
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In addition to contacting the IRS, you should also get a copy of your credit report. Go through the report and make sure that all of the accounts listed are in fact yours. This person may have opened accounts in your name. I would also contact Equifax, Experian and TransUnion, which are the Big 3 personal credit reporting entities, and have them place a fraud alert on your profile. If the tax preparer was bold enough to try to swindle you out of your tax return, then there is no telling what else she might have been up to in your name.
What you have described sounds like a classic case of tax return preparer fraud. Whenever a tax preparer arranges to have the taxpayer's refund be deposited in her account, fraud and/or identity theft is definitely indicated. If you have not already done so, I suggest that you contact your local IRS office and report this incident, as well as report it to your local police department. You also should file a written complaint with the IRS, possibly even with IRS Criminal Investigation, which is tasked with investigating possible criminal violations of the Internal Revenue Code and related statutes in Title 18 of the United States Code.
The answer to this question does not establish an attorney-client relationship. Moreover, this attorney is licensed to practiced law ONLY in the State of California. Answers to questions from users in other jurisdictions or states are meant to provide only general information. Users should contact a local attorney in their jurisdiction or state to address their specific tax issue.