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My brother hired an immigration lawyer back in August regarding the new rule to allow undocumented youth and children under 31 to apply for deferred action and work eligibility. Unfortunately, after submitting all necessary documents, the law office continues to delay submitting my brother file. It looks like the office is going through some changes and is severely understaffed. I have communicated to delay and my concerns with the lawyer and he promised for it to be completed today, 10/29/12. I am still on the phone trying to find out why nothing has been done. At this point my needs are not being met with this office, what can I do? There is nothing wrong with my brothers file.My brother is distraught and unhappy with the services he is receiving. As an older brother who is paying for all of this, I want what is best for him and what he wants. At this moment he is not happy with this law office. We had an appointment on 10/18 @2pm to submit some documents and sign papers. After this, the file should be sent the next day to the uscis. We waited for over 5 hours in his office, we were seen around 630pm. He promised all corrections would be made and sent to my brother the next day (10/19) and he would sign and send them back. The latest the file would sent to the uscis would be monday 10/22. We received no word of anything on 10/22. After my brother called his on 10/22, they said they would call him back. On 10/23 i personally sent the lawyer an email regarding my concerns and disappointment. He apologized and said they would take care of it on 10/26/12, the latest 10/29/12.