I don't know what sort of charges or amounts, but I am aware of several companies here in GA that set up on line payment access for their HOA members but require a service charge to be able to pay that way - the service charge goes to pay the on-line compnay for handling the payments,e tc... so folks who send in checks aren't required to pay a service charge. Could this be what you're talking about? If not, and the charges are for some sort of violaiton or late fee, you need to provide more information. Have you contacted the management company or board to ask what the charges or fees are for?
This is not intended to be legal advice or create an attorney-client relationship. If more information is needed, you should consult with an attorney in your state regarding the specifics of your situation and the options available to you.
Write a letter and use old fashioned Certified Mail Return Receipt Requested with a copy of the same letter mailed via regular mail. Explain the problem in your letter and ask the Board or Management Company to provide a "printout" on your account.
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