In some states, appearance before an Administrative Agency such as the Unemployment Board, Social Security Board, or Workers' Compensation Board does not require a law license. If the matter is presented/appealed to an actual Court of Law, then a Law License is required to represent another person or entity. This may/may not apply to VA, but is the probably the rationale if it does.
We give free general concepts to be helpful, but you should give ALL your facts to a licensed Attorney in your state before you RELY upon any legal advice.
That person may have been a reference to "pro hac vice" which allows a lawyer who is licensed in another state to represent a person in one case in a state where the lawyer is unlicensed.