I went to Starbucks and purchased coffee for myself and my husband. The employee handed me the cup of coffee and as I grabbed it I noticed that the cup felt wierd... as I bring the cup into the car to set it in the drink holder the lid comes all the way off and hot coffee causes 2nd and 3rd degree burns on my hand, thigh and stomach. I have been to the doctor twice and have permanent scarring on my stomach and thigh. Starbucks wants to speak to me regarding resolution of the matter..... I dont know how to proceed and what to ask for. In addition, Starbucks has admitted liability, they told me the employee admitted the lid was not secure on the cup and the manager told me that they have had many issues with the holiday cups sealing properly.
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