We have a fully equipped home security system that is supposed to be monitored 24*7 by an alarm monitoring company. Yet - our house was burglarized while we were out of the country. Based on the time stamps of the alarm notifications from our alarm app:
(1) The burglars first tried a “test” break in. At this point the alarm company should have called us and then the police since we were out of the country and unreachable - but they failed to notify either.
(2) The burglars waited 40 minutes to see if the police would show up.
(3) About 40 minutes later, reassured of the lack of police response, they entered our home after breaking open another door. In the following one hour, they completely ransacked our house, stealing a large number of expensive items such as jewelry, electronics and household possessions.
At this point, we realized on our own what was happening from the alarm app notifications and called the police from out of the country. But it was too late and by the time police showed up, the burglars were gone.
Can you please advice what legal options we may have to recover from the burglary - both the financial loss and the mental anguish?
You should be filing a claim with your homeowner's insurance first. Have your attorney read the service contract with the security company to see if they are liable for a breach of contract.
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Report it to your homeowner's insurance company.
You may have a cause of action against the alarm monitoring company for breach of contract and possibly other grounds.
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