I had a root canal performed in 9/2012 the dentist office advised me my insurance would cover 80% and I would have to pay the balance. As such, I paid the balance that day and never heard another word from them. I pulled my credit report and have a collection account for over $1000.00 for the balance due. I called my insurance company and they said I had probationary period which was not complete and they would not cover. They informed me it is policy that the dental office must call and confirm coverage for procedures such as this. Since the office didn't follow protocol and told me I was covered can I fight this balance? I would have waited on the procedure if I had known.