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I applied for a certificate of citizenship for my two daughters (then aged 9 and 11). They were legally adopted in Liberia, and entered the US via an IR-4 visa in February 2008.
In August 2008 we completed final adoption/re-adoption in the US (Illinois).
In August 2012 I applied for Certificates of Citizenship for both of them (Santa Ana California is our local office). In February 2013 we were scheduled for an interview. After showing up, we were told that they did not have the files and would have to order them. Seven months later, there still has been no action. I made two service requests (useless) and one InfoPass appointment (equally useless).
What else can I do?