My mother, a handicapped person on a fixed income had rented an apartment for almost 9 years, recently moved to another state. However, she and I cleaned the apartment and now the managers are claiming of dirty carpets (which in Oregon, have to be replaced after a tenant has occupied residence for a certain period of time), and also of smoke damage. How can an apartment complex legally not give a tenants cleaning deposit back to a handicapped individual on a fixed income when they cleaned the apartment the best that they could, with the help of family? How does a judge and lawyers look at situations like these? What are your inputs? I am setting up a meeting with the management of the apartment complex and want to have my ducks in a row. Thank you for any information.