I had a mortgage with a well known bank I was never late. My cousin And me were faithful with the payments. The mortgage was sold. We were not given a statement, we were told that they could not give us a statement because there had been a bankruptcy.
If you or your cousin filed for bankruptcy, the automatic stay will prevent the mortgage company from sending any statements or giving you access to statements, online. Ask your lawyer about a form that you can sign, giving permission to the lending company to send you statements.
You can invoke Massachusetts local rule 4001-3, which says that the automatic stay does NOT apply to statements mailed by a mortgage servicer, without the need to get a special court order. A written letter to the servicer citing this rule should do the trick for you.
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