Generally speaking, in person hearings are better. Sometimes an officer does not show up or if there will not be an officer you still get a better opportunity to connect with the hearing officer. Hearing officers are human just like the rest of us, they may be more lenient on you if they have a face to put with your argument.
If you have to travel a long distance or it is difficult for you to get around, you can still have a hearing over the phone, the law that applies will be the same.
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