My husband was working for Lyft when he got in an accident. He had his driver app open but no passenger in the car. Through Travelers insurance we paid extra for rideshare and new car replacement. Travelers left a voicemail saying that they went ahead and paid off our loan and were depositing 7243.00 into our account because that was the extra left for the value of our car. We never received the money and now they are saying that they made a mistake and Lyft will be primary on our insurance and they will have 0 liability. Lyft has a high deductible and will not honor the new car replacement policy. So instead of having our loan paid off and extra money in our bank account, we are going to get 0 dollars and end up being upside down on our loan. Any advice is appreciated and also they did give my husband a ticket but he is pleading not guilty and has not had a trial yet.I just don't understand how an insurance company can take back their payment and not honor what they said. My email is [email protected]
Sorry, but your limited facts do not indicate that they entered a contract and nothing you stated indicates promissory estoppel as a basis. An agent saying something in a voicemail does not constitute a contract.
Your insurance agreement is a contract. Review it and determine if this should be covered under the terms. If they don't agree with your position, then you follow the dispute resolution terms (if any) and the judge or jury decides.
In short, you have loads of complicated issues that really require an attorney.
This answer is for informational purposes only and is not legal advice regarding your question and does not establish an attorney-client relationship.
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