Consider seeking assistance from the IRS Taxpayer Advocate. There is an advocate in every state. Just search at www.irs.gov
Marty Davidoff, email@example.com, 732-274-1600. This answer is provided for general information only. You should seek advice from an attorney or tax professional.
Mr. Davidoff is correct. This is a situation where you need to contact the IRS Taxpayer Assistance Office. 907-271-6391 is the phone number for the Anchorage IRS office.