Apparently everyone you talked to did not include any lawyers You have a child support order. It is in effect until there is a change. You cannot seek a modification retroactively. If you feel the father earns more money, you should seek an increase. Now he is unemployed so this is not a good time to seek a modification. As soon as your child's father is re-employed, seek a modification. Child support can be modified only bask to the date of service of the petition to modify. Stop listening to others who collect child support and listen only to a lawyer who handles such cases on a regular basis.
You're absolutely right: something needs to be done. Specifically, you need to hire a lawyer. It sounds like you're getting legal advice from friends and using the State's Administrative agency for the legal (administrative) proceedings. That's nice, because it's free. It also can be frustratingly ineffective . . . as you're discovering. The frustration goes away when you hire a private lawyer to get the job done.
Nothing to add here but you get what you pay for so hire a private lawyer and get this on the right track. Do not listen to non lawyers either.
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