I understand that you feel insulted and rudely treated by this receptionist and that you're saying she made unjustified assumptions about you that resulted in delay in getting replacement medications. But -- unless I misunderstand -- you did fairly quickly get the replacements anyway. I also understand that the receptionist wouldn't file police reports for you. I don't understand why you needed her to do so. Is it possible to file a report about the car break-in directly with the police yourself?
I'm really saying that I don't understand what your question is. If you just want to complain about the receptionist's rudeness, I'm sure that there's a way to let her supervisor(s) know about it.
I agree with my colleague. You have very little recourse when concerned with the behavior of a government employee. It does not seem like any HIPAA violations occurred here as far as medical records disclosure. And generally, being rude is not illegal. You can report this receptionist to her supervisor, but there is a good chance the complaint will not amount to much as far as results.