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They work with independent "agents" who take days to update any details with them. First address "couldn't be found", then they wanted the recipient to wait in the house all day for them. All this was discovered throughout several days at a time. The contents are very important and it needed to be there within the 2 days stated. I don't know why I have to suffer because the company cant' do what it's supposed to. Upon asking to return package to me, they want to charge me for it! For a package they failed to deliver in the first place! Absurd! I'm telling EVERYONE I know - DO NOT DEAL WITH THIS COMPANY. THEY'RE NOT AS FAST AS THEY SAY. Next time I'll go DHL.