(1) Get an attorney and send a subpoena. Medical providers often fail to produce requested records for a variety of reasons. A subpoena requires lawful compliance.
(2) You may have a serious statute of limitations problem precludiong recovery. Here's more, blue link below:
Law Offices of Andrew D. Myers, North Andover, MA & Derry, NH provide answers for informational purposes only. Actual legal advice can only be given by an attorney licensed in your jurisdiction, thoroughly familiar with the area of the law in which your concern lies. This creates no attorney-client relationship.
Hire an attorney to order them and they certainly will be provided though as my colleague indicated it appears you face a Statute of Limitations problem.
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