I had a 2 yr contract with Vivint. In 5/11 I called Vivint to ask what I needed to do to end my contract when my 2yr commitment was up which was in 8/11. They told me I needed to fax a letter to them with my account # and the reason. Which I did and I followed up to make sure that they received it which they did. I later discover I am still being charged and each time I call Vivint I get a different reason why my acct is still active but my biggest thing is the people that bought my house updated with them and Vivint changed phone #s on my acct and left my cc# for new owner. I have talked to the new owner and they are not being charged for service and vivint denies any wrong doing and said my acct is still active because fax wasnt signed and I didnt call in August to canc.