Small claims. It was a group of cases, and a bunch of mediators. The mediators CHOSE US and everyone went along. I have been trying to obtain the name of the mediator who handled our settlement. It has been two months and no results. The courthouse outsources it's mediators to a private firm apparently.
I requested the name from this company and they continuously refused, stating that I should direct my complaints to them and they will handle it in-house. I just received another response from this same Coordinator and he is claiming that the name of the mediator is confidential. The ironic thing is that on their website, they have the full names and pictures of every mediator on their team, but this specific one, was doing a one time thing apparently and he is not listed. Which is the reason for my desire to investigate this individual as I suspect there has been wrong doing on part of the mediator and defendant. I am not asking to have the mediator testify, nor am I trying to get his phone number, or any personal information. I only want a name that I can use to verify if there has been no disciplinary or administrative actions taken against him.
If you have a complaint about the mediation, you address the complaint to either (or both) the court and the agency. You, as a private individual, don't necessarily have the power to force them to comply with your requests. You, apparently, have a dispute of some kind. I see no reason why the agency would be required to give you the name of the mediator. Beyond that, there is usually some documentation related to the mediation that would have this person's name.
If you are not happy with the results of the mediation, your recourse is through the court anyway. It sounds like you are overthinking this.
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