i took my car to pep boys to get an oil change. (2015 mercedes). days after, someone noticed oil under my car and said i may have a leak. i went on about my day and continued to drive because i knew i had just got and oil change. next my car started being a little louder than normal. i had my oil checked it was low. a few days later i took it to see if there was a leak and why. The mefchanic informed me that the oil pan had a crack in it and that someone put some type epoxy glue to hold it together. i called pep boys and they told me to bring it back so that they can check. i took it back and they claim that they did not do it and that the mechanic noticed a leak. i did not have a leak and if they saw a leak whay wasnt i informed about it. my paperwork says nothing about a leak. i asked to speak to a manager and was told the manager only comes in on thursady to call then. I called on thursday and spoke to the manager and he told me that Thursdays is usually his day off and that he's there every other day but came in that day for whatever reason. of course the person is not going to admit that he has broke something but is there anything i can possibly do in this situation?
Contact the City Consumer Protection Department. They will help you.
Mayor's office of Consumer Affairs.
City Hall Room 116
Philadelphia, PA 19107
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