I have a customer. Who wrote a bad review online. She is accusing us what our crew stole her camera on day of the move and doubled her price. It is not a true and she doesn’t have any approve. She doesn’t want to make police report or do any other actions to find her camera. She was requested from us to pay back a cost of camera even before receiving her stuff and check maybe she forgot in boxes.
I was keeping our conversation only through email and i have whole copy of it.
Our company is very reputable. And it is first bad review against our company. I am trying to find a legal way to take down review, because a false statement of fact that hurts a business.
Most rating services allow the vendor to respond online and show how reasonable you are. Not everone will always be happy. It's somewhat like Amazon; one unhappy review among many is to be expected. You can confer with a lawyer if you wish but it is unlikely you will be able to remove the review.
This answer is provided for information purposes only. It should not be relied upon as legal advice which can only be offered to clients in an office consultation setting when all the facts and circumstances can be fully considered and reviewed.
Contact the website and see what you can do.
I am a former federal and State prosecutor and have been handling criminal defense and personal injury cases for over 18 years. The above answer, and any follow up comments or emails, is for informational purposes only and not meant as legal advice.
If you haven't already, you may try contacting the company directly to dispute/address the complaint. They may not be willing to remove the complaint, but may allow you to respond to the complaint. Good luck!
This is for general information only. Nothing in this information should be construed as creating an attorney-client relationship nor shall any of this information be construed as providing legal advice. Laws change over time and differ from state to state. These answers are based on Georgia Law.Applicability of the legal principles discussed may differ substantially in individual situations. You should not act upon the information presented herein without consulting an attorney about your particular situation. No attorney-client relationship is established.
Your question is nearly incomprehensible. I take from it that one of your customers posted a negative review about your company which you believe is factually inaccurate. The one complaining, however, will assert that the facts she asserts are -- indeed -- true and accurate. You do NOT have the monopoly on truth and so, at the moment, have NO right to demand that her review be taken down. You must PROVE that what she wrote is not only factually inaccurate but also that it's defamatory. Speak to an intellectual property attorney -- and lose the arrogance that you're completely right and she's completely wrong. That is NEVER the case. Good luck.
The above response is general information ONLY and is not legal advice, does not form an attorney-client relationship, and should NOT be relied upon to take or refrain from taking any action. I am not your attorney. You should seek the advice of competent counsel before taking any action related to your inquiry.
I agree that you should first see if the website owners can help resolve this. A good business or general practice litigator could be helpful to you at this stage in crafting an effective demand letter to your customer and negotiating with her and the website owners. If that does not resolve it, and if you can show that the bad review has cost you customers, and if you can show that the bad review is untrue, then you have damages and a defamation claim. At that point, a good general practice or business litigator will be able to help you assess the evidence you have gathered (the emails you already have) and what further evidence would be required and how to get it, in preparation for commencing a lawsuit.
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