I am 100% disabled and medically retired veteran so I spend a lot of time on my phone playing one particular game (Marvel Strike Force - with ties to Marvel and Disney). I have been documenting, through their in-game support messaging feature, that I believe they are actively discriminating against me. It has been documented that the Mobile game company has provided opportunities for players to receive refunds on resources they spent on in-game characters (resources that is earned by participation or spending money). However they did not provide me the same refund opportunity when I brought it to their attention. Instead, they constantly close my support tickets often without even a response. I have had to wait up to several weeks to get a response on the same matter. I feel my civil liberties are being violated and that they have blacklisted me due to me being a disabled veteran who has repeatedly called them out on their unethical practices and due to that they will not provide me the same opportunities they have provided to the rest of the player base. I feel substantial pain and suffering has been inflicted upon me due to the companies refusal to treat me like a normal player.
I don't see any legal question here, what did you want help with? You didn't say. This is a general legal question and answer site.
FWIW, nothing in your post indicates illegal discrimination against a protected class of persons other than your assertion. Not sure how you know how others are handled to compared to you.
NO ATTORNEY CLIENT PRIVILEGE IS CREATED OR EXISTS. Do not rely on any answers you get online from me or any other lawyers in this forum---nothing substitutes for a confidential and protected discussion with an attorney. There is no way you have provided sufficient information for a proper legal analysis—can’t be done online. This is a general legal question and answer site and guidance here is for general interest---a push in the right direction.
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