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What do I do? They clearly mishandled my money - I deposited the first check from home on Aug. 30. I called USAA on Sept. 2 to ensure the funds were there and ok to use. I was 'assured' the funds were '100% verified,' so I proceeded to use the money. On Sept. 11, the money was gone from my account and several checks bounced as a result. During this time I mailed in a similar check from CitiBank, and I called them and told them about the experience with the first check - I was informed that the first woman I spoke with did not document anything (I do have my phone records though.), nor did the following reps I spoke with. I was then informed that the second check was being investigated in the fraud department, but this turned out to be a lie/untruth, etc., as the money was taken 14 days lat