I would get an infopass, however, it sounds like you did this application yourself and that is never a good idea, even if it is something "simple" such as a DACA application. Hire an attorney, and clean up the mess you may have made in your application.
Long delays are not unusual and the line is getting longer. You may call the 1-800 which pushes the file along - somewhat. It would not hurt to have an attorney (non-profit or private) look over the application for possible errors.
I agree with my colleagues.
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