Have you demanded a copy of the policy? does the responsible party have renters coverage? Do you? if you do get the rental car from your insurer and your insurance company can pursue the cost from the responsible parties insurance company. Likewise the same can be done to repair your car assuming you have comprehensive coverage including collision coverage.
Be aggressive. Call them several times each day. Send them documentation including the police report, photos of the damage to your car, and anything else you can think of. Without a more specific indication as to the reason for the delay by the insurance company I can only fall back on the general advice that the squeaky gear gets the grease and in a polite but firm way you should not allow the adjuter to forget that you exist. They may not have spoken to their insured yet. Keep calling until they do.
I truly wish you the best.
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This answer is offered for informational purposes only. It is not offered as, and does not constitute, legal advice. Laws vary widely from state to state. You should rely only on the advice given to you during a personal consultation by a local attorney who is thoroughly familiar with state laws and the area of practice in which your concern lies.
The squeaky wheel gets the grease, so hound them until they comply.
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