I sold a Louis Vuitton backpack through Mercari, a selling platform. The buyer (unknown identity) decided to return the item back to me. Mercari approved the return and the item was sent back to me. However, I didn't notice in the 24 hours I had to inspect the item upon return that it was a completely different item with a counterfeit serial number. I asked Mercari to send me any information they could about the person - I had no record of name, username, address, or even messages from them. They are gone from the platform for some reason and Mercari is refusing to send me any information, including the buyer's username unless I get a subpoena. I have never done this and I'm trying to fill it out and I don't know what to put down for many fields in the form. How do I go about doing this if i have no information about this person/defendant? Any advice would be appreciated! I need to get it back a it's a very high value item and the one I have now is an illegal item. Thanks so much!
Yikes. This is not good and, frankly, the chances of you finding this person are slim to none and to get there will be a pain.
To get a subpoena you will need to file a lawsuit. That also means you also have to file a motion to get what is termed as alternative service (generally by publication). You will have to review the dispute resolution terms in Mercari and see what their terms are. Your best option may be trying to get some relief from Mercari.
I am sorry, but this is going to be a time-consuming mess that may not give you a penny. If you can't understand the form, then you will need to provide that to an attorney. My point being that you may spend more on this whole process and you may not get anything.
This answer is for informational purposes only and is not legal advice regarding your question and does not establish an attorney-client relationship.
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