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Hello. I have been waiting for my work permit for 3 months. On Sept 23rd I called USCIS and made a service request because I had gotten no answer. I clarified my new address at that time and the representative read my address back. A few days later I finally got approved (saw on website). But they sent the card to the wrong (old address) and it got lost. USCIS tells me the address I provided when I called on Sept 23rd was not an "official" change of address so they only had it for the service request. They tell me I have to pay again, do fingerprints again and wait 3 months again to get a new card. It sounds to me this was their fault. What can I do?