submit the certified disposition - they can't issue a decision without it
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An infopass might or might not help. Some infopass officers are more helpful than others. If you drop the documents off at infopass, they might not make it into the file. You should contact an attorney down there to help you with this. They may be able to help inquire on your behalf.
I agree with my colleague.
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Carl Shusterman, Esq.
Former INS Trial Attorney (1976-82)
Board Certified Immigration Attorney (1986 - Present)
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(213) 394-4554 x0 Mr. Shusterman is a former INS Trial Attorney (1976-82) with over 35 years of immigration experience. His response to your question is general in nature, as not all the facts are known to him. You should retain an attorney experienced in immigration law to review all the facts in your case in order to receive advice specific to your case. Mr. Shusterman's statement above does not create an attorney/client relationship.
Something might have happened with the letter or form they were supposed to mail you. I would call the immigration hotline and try and figure out why you didn't receive the letter (they can tell you if it was returned). I would also make sure you give the documents to the right immigrations officers so that it doesn't get lost/misplaced. An attorney would probably be able to ensure proper delivery. Don't wait too long, because it might delay or disqualify your wife's application.