We r nonprofit working in USA (IL) & Pakistan. unfortunately our 2 insured cars in Pakistan stolen at the same day while in field on Sep 6, 2017. After passing 30 days grace period vehicles r not recovered. Insurance H.Q (located in washington DC) said they will investigate claim locally in Pakistan. They asked contact numbers & addresses of Police stations, our local offices, drivers etc but haven't contacted anyone yet despite 1.5 month passed. We gave them lot of required documents. we feel they r not actively processing claim and we feel that they are acting in bad faith by delaying tactis. our local field activities are affected without cars. any suggestions? preferably we should hire lawyer from IL or washing DC? Thanks
There is virtually no to know what is happening here. Sounds like it could be tons of things.
All vehicle thefts are always challenged by insurers. It's probably time to retain a lawyer.
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You need to review your insurance contract. Your insurance carrier is certainly within its rights to investigate sufficiently that they are satisfied the cars were stolen AND you were NOT involved. Unless you have such proof, there is no point in hiring counsel Please also confirm that this is a US based insurer.
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