I leased a car through Lexus financial services. When I returned the vehicle, I’d made all payments on time. But they sent me an invoice which included an installment for the following month I wasn’t in the car. I told LFS and explained I’ll need a reviewed invoice to which they agreed. Months pass by without getting a revised invoice only to find out a letter from a collection agency “radius” saying I owe exactly the amount I disputed in the first place. Now they are harassing and threatening me to pay. I have every conversation I had with them recorded and the number of hours I wasted speaking to them to no avail. I will not pay them the portion of the bill that I don’t owe but the collection agency is saying LFS is refusing to readjust it. I’m tired of wasting my time with these rude people, LFS saying they no longer have my account and stalk with the collection agency. Enough is enough. Help me navigate this please.
You cannot sue them because they are not obligated to handle the matter in house. Sending it to collection is not against the law nor is it something that leads to damages.
Get a lawyer to handle your issues.
There are certain rules for collection. Next time they call tell them you do not want to hear from them again. Then you can wait to be served with a summons for a law suit.
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