You have a right under "RESPA" to make a qualified written request "QWR"
A more detailed explanation can be found at the guide:
There is also a part 2. Good luck!
Consider sending a Qualified Written Request (letter) by certified mail at the address they have told you they receive such requests. In your letter be sure provide your loan # and your address and other contact info. Date the letter and tell them your story about what happened and request that they investigate your dispute and respond to you in writing. Send your request by certified mail return receipt so you can prove they received it. Be sure to keep a copy of your letter. Under RESPA they have a duty to acknowledge your request within 20 business days mthey must investigate and respond to your request within 60 business days.
You may contact Luke Wallace at Humphreys Wallace Humphreys P.C. at 918-747-5300 or Luke@HWH-LAW.com. For more information see www.HWH-LAW.com. The response above is general legal and business analysis. It is not "legal advice" but analysis, and different lawyers may analyze this matter differently, especially if there are additional facts not reflected in the question. I am not your attorney until retained by a written retainer agreement signed by both of us. I am only licensed in Oklahoma. See also avvo.com terms and conditions incorporated as if they were reprinted here.