I signed up for sessions. The trainer that I was assigned the 1st time never contacted me, the second one quit in 1 week of working with her, the third trainer quit this 3 wks ago, and I was told yet again my New trainer would contact me and nothing. This was for my minor child and myself . I was promised at the beginning if for any reason I or my daughter felt uncomfortable we would be able to cancel. My daughter does not do well with change and now the local rep is harassing me. I've tried calling National Fitness they also gave me the run around. I have paid for 27 sessions and used 12. My child has emotional develp. issues and I was promised if she didn't feel comft. we could quit at any time without penalty. They want to keep my money and charge me cancel fees also.
Guns are famous for this sort of thing. Unless you got the additional terms in writing, you may be unable to break the contract.
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Read your contract. It will spell out how to cancel and what it will cost. What they told you means less than nothing.
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I once had a gym rep delete my entire membership history right before my eyes and feign inadvertence in a attempt to resign me at the "new" higher rate. Gym reps are the pits. Sorry about your situation.
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