In July 2009 I was wrongly informed of a vacation package by a person who was selling a Preferred Guest Resorts vacation package. It said I could visit Napa CA with two tickets for what ever, then Anaheim CA with two tickets to Disneyland, then Vegas and it could have been done all at one time. When I tried to book the package in 2009 the person said it could not be done at that time because it was during holidays. I asked to get a refund for the whole package and was told no because it was past the refund time period. I have been trying to work it out to use the package in the past 3 years and they make it impossible to complete in one trip. They would rather make me make 3 separate trips which was not agreed in the beginning or any part in agreement of this package in any way.
In addtion to contacting a lawyer, file a complaint with the Consumer Protection Division of the Atttoneys General's office.
It is difficult to determine if you have a claim or not without seeing the contract you entered into. Depending on the amount of money, you could take the company to small claims court in an attempt to recover your funds. There is information online about how to file a claim in small claims court that could be useful. Your best option might be to bring your contract to a lawyer and let him or her look at it. Sometimes a mere letter or a phone call from an attorney will produce the results you want.
I hope this helps.
An attorney-client relationship is not created by providing answers to this question. The answers provided do not constitute legal advice and are provided for informational purposes.
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