I would leave one more message telling them that if they do not respond you are going to contact the code violation department in your city or county. If they do not respond then I would get the correct authorities involved, that usually works.
The author of this posting is licensed to practice law in the State of Connecticut. This posting is intended as general information only, and is not provided as legal advice in connection with any specific case, and does not create an attorney-client relationship.
Landlords have a responsibility under the Arizona Residential Landlord Tenant Act to maintain a fit property for you to live in. The first step, as the previous answer indicates, is to get a message to your landlord/company that they must fix the problem. Letters are commonly used because when they're sent by certified mail, there's a better trail for you to point to if more problems pop up. Logging your phone calls is good, but a paper trail plus logging your phone calls is better.
The University of Arizona's Offcampus Housing center keeps some wonderful templates on their website that can help you find the right language to convey to your landlord/company that you understand your rights, that you understand they're not living up to their end of the bargain, and that you will do what you are allowed to by law to ensure that your rights are protected.
While that's often effective, you may need an attorney further down if the situation isn't resolved.
This answer is to provide you with information and resources only. It does not indicate that my office represents you in this or other matters.
Based on the facts as you present them you definitely should - and need to - put the request for repair in writing in order to protect and invoke your rights under the Arizona Landlord-Tenant Act. As mentioned in the other answers there is certain language that should be used in any such written notice to both invoke the provisions of the Act and alert your landlord to the fact you know and will enforce your rights.
The previous post that referenced A.R.S. s. 33-1364 is correct and that is a relevant section regarding the providing of hot water and your available remedies - see the link below to read that section of the Act, but remember, without more specific information it is difficult for any answer here to give you all the necesary information and there are many other provisions in the Act that will also likely affect your specific situation.
Therefore, you may also want to review the entire Arizona Landlord-Tenant Act, which is available at the link below through the Arizona Secretary of State's website.
In any event, in order to ensure your rights are protected it is advisable to consult with and likely retain a qualified Arizona landlord-tenant attorney who can review all the facts and circumstances of your situation with you, be able to possibly provide more detailed information and advice, and represent you in resolving the situation.
I invite you to use the links available on this page to locate my avvo.com profile and CONTACT ME AT MY OFFICE for a personal consultation, because the information provided in the above answer is not legal advice, nor is it intended to be legal advice. It is general information that is incomplete and may not specifically apply to your particular circumstances, so you should not act upon it until discussing your situation with an Arizona attorney. Every case is unique. Most legal principles have important exceptions that may apply in your case. You should actually talk to an Arizona lawyer regarding your situation before taking any action or declining to take action. As mentioned above, I invite you to contact my office, but please note that contacting my office in any way, submitting your question on this site, my general response above, and any further communication whether electronically, by letter, or by telephone, does not create an attorney/client relationship. You will know when my office represents you because you will have received a signed representation agreement. Please do not send or communicate any confidential information until you receive a signed representation agreement with an attorney.
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