On 1/16 I went to the checkout with my groceries. The card reader would not take my debit card. I was asked to attempt it several times, but each time the reader would not process my card. So I went to my branch bank in the store and withdraw cash and paid my bill of $124.88. When we got home we called the bank to balance our account. We discovered that one debit attempt did go through for $1124.88 so I was defrauded out of $124.88. I have tried to get Kroger to refund my money but no one will answer the phone at their headquarters in Ohio. I have also talked with the store manger but he wasn't concern with my double charge.
We are retired and live on social security. We can't afford to be double charged for our groceries. This has been very stressful. We have lost sleep over this unnecessary fraudulent incident. And no one wants to help at Kroger Headquarters. Can't even get anyone on the phone. What can I do?
Go back to the store when a different manager is on duty and ask very nicely for help. Often a different person will respond differently than the other person did, and you can get your way.
If you still get the run around, to go over to the bank branch and ask your bank to reverse the debit charge. If your bank does reverse it, take an extra copy of the credit slip over to the store manager for their records. But don't be surprised if you are contacted in the future by a debt collector for Kroger over the stopped payment. If so, you tell the debt collector exactly what happened and offer to provide the proof. If they put it on your credit report, submit a credit report dispute. Make sure you keep all documents concerning this for many years.
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