I bought certain item when told I would be reimbursed. I am now being told that those monies were applied to overages on upgrades. No detail receipt no details. Just the promise of a spreadsheet. Also I found a few thousand dollars on the estimate for things they didn't replace that more than total the upgrade
Your insurance company may owe you a duty of good faith and fair dealing (depending upon the law of your jurisdiction). I would put the demand for the specific documents you are seeking in writing and send certified mail. If you are seeking the documents from your contractor, absent litigation, I don't believe that you can compel him/her to provide you with the details especially if you did not have a contract. Depending upon the amount of money at stake you may wish to consult with a consumer litigation attorney in your jurisdiction. Regards.
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