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I called USCIS and they gave me a service request number and said that within 30 days a decision will be made for rescheduling of interview. I went to local USCIS office just to have a peace of mind. The window where they issue the ticket the officer told me that If i do not appear for interview I will abandon my application as it clearly states on the interview letter that "Failure to appear for this interview and/or failure to bring the below listed items will result in denial" also at the bottom it says underline "You must appear for this interview". I asked the officer if I could talk to someone. He gave me a ticket number and I talked to a diffe a different agent. The agent told me to send a certified letter . I am confused by two different answers from different officer