I recently started orthodontic/cosmetic treatment with a "direct mail" aligners service. You send in pictures, do a in-person scan, but never actually see a dentist. They advertise that your case is then evaluated, and must be approved by a "dental professional." I had baby teeth on bottom, that I notated with my original application to them. However, they approved me as a good candidate to be corrected with aligners, and I started treatment. During treatment, the aligners started to uproot one of these baby teeth. I may now need to spend 1000's of dollars on an implant, not to mention my personal life, and work life being affected, and any future complications. Do I have any recourse?
One would have to review the terms of your agreement with them before giving you any meaningful response. My guess is you agreed to release then from any liability for this DIY project, in which case you would have no recourse unless you could prove they were grossly negligent.
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Look into filing a complaint with the board that regulates dentistry in California.
There may be a breach of contract claim against this direct mail entity but unlikely,as Attorney Soffer has pointed out. Have the contract reviewed by a local attorney and also consider filing a complaint with your state dental board.
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