The dealership is not willing to refund the money we have spent so far on the car, They can not figure out what the problem is with the car after 6 repairs. We are jsut trying to figure out what our options are because we are getting no where with these people. Already contacted better buisness beaura.
You didn't mention if it's a new or used car.
For a new car, you need to give them a formal final repair attempt. An example is included here: http://www.mass.gov/ocabr/consumer/autos/lemon-laws/new-leased-lemon-law.html. If they fail to repair the defect after that, you would be entitled to a replacement or refund.
For a used car, the defect you're trying to have repaired needs to one that impairs the use or safety of the vehicle (cosmetic issues are not covered). Since you've already tried to have it repaired 6 times, you're likely already entitled to a refund.
You should contact an attorney to make sure that you got the proper notice of your warranty rights from the dealer and send out the demand letter required by 93A (if necessary).
From the sounds of it after reading your further comment, you may be entitled to a refund. I have an office in Holyoke and offer free consultations if you wish to discuss the matter further. I can be reached at 413-522-6263.
Another potential location to find someone who is a competent Consumer Protection attorney in the areas of lemon law and auto fraud is here:
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