We have a very aggresive collection agent that keeps threatening us because our loan is backed by goverment. The collection agent calls our work place and speaks nasty to other employees who have no knowledge of this loan asking for us and then she screams that it is really us on the phone and we are denying it. We send her a letter to cease all contact by phone and only do it in writing. She keeps sending us e-mail and she also said that this letter does not pertain to her, she can still call because it is a business loan and not personal. Is it true than in this case she can still call us by phone, or she can only contact us by mail. We are willing to make payment arrangements but it is immposible to talk to her.